K-Mac’s 24-hour help desk, located within our head office forms the core of our contract and reactive operational systems.
The Help Desk at K-Mac is operated by dedicated staff, using the latest CAFM (Computer-Aided Facilities Management) software. One call will guarantee that any emergency works are handled and assigned as a priority each and every time and dealt with immediately.
The K-Mac CAFM system allows us to extend asset lifecycle, track maintenance costs, prevent equipment failures, reduce costly equipment downtimes, and lower the total cost of maintenance for all our clients.K-Mac’s CAFM system provides our clients with total visibility of all that K-Mac do on their sites – it will show ‘how well’ K-Mac manages all aspects of the contract from PPM to H&S by providing a comprehensive reporting suite. It also gives the client the opportunity to request services using their own web browser (no extra software required), view the status of each requested task and receive reports and updates.
Our Help-Desk Operator will upload all callouts to our CAFM System and liaise directly with the appointed service technician.
We keep our clients up to date with information on their facility by running specific Key Performance Indicator reports on our CAFM system. This allows us to accurately measure all performance parameters as per the requirements of our clients.